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Hot Air => Random Tracks: posts that don't fit elsewhere => Topic started by: Richard_Korry on 05/21/18, 03:25 PM



Title: Ortovox Recall of 3+ transceivers w/ 2.1 firmware
Post by: Richard_Korry on 05/21/18, 03:25 PM
This is the contents of an email I received about my 3+ which has the 2.1 firmware.
More information can be found at:
https://www.ortovox.com/us/services/emergency-equipment/avalanche-transceivers/recall-3/

According to the webpage on May 25th they will post a form on the their website where you can send your unit in for free to get updated to 2.2 firmware.

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PRECAUTIONARY RECALL OF 3+ AVALANCHE TRANSCEIVERS RUNNING SOFTWARE VERSION 2.1
Dear ORTOVOX customer,

Feedback from our SAFETY ACADEMY PARTNERS has revealed that, in some very rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running software version 2.1. The reason for the disruption is a software error. The new software version 2.2 will rectify the error.

There have been no known accidents caused by the software error. As a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update.

WHICH TRANSCEIVERS ARE AFFECTED?
This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1. – no matter what color.

3+ devices running the following software: 1.0, 1.1, 2.0, 2.2 and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected.

NOTE
Devices can be sent free of charge from May 25, 2018 onwards. We will inform you as soon as you can send your 3+. Devices cannot be sent in any earlier.
Please do not reply to this mail. You can find all necessary information about the recall on our website. If you have further questions about the recall, all contact data of the contact persons are also listed there.

We apologize for the inconvenience caused and thank you for your understanding and cooperation.

Your ORTOVOX team



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